Welcome to www.mamamaes.com. By using our website you agree to these Terms & Conditions and any order placed by you is bound by these Terms & Conditions, which together with our Privacy Policy governs our relationship with you.
The term ‘Mama Mae’s’ or ‘we’ or ‘our’ or ‘us’ refers to the owner of the website.
The term ‘you’ or ‘your’ refers to the user or viewer of our website.
Please note that these Terms & Conditions do not affect your statutory rights as a consumer.
You must not use our website if you do not agree to these Terms & Conditions.
Website Terms & Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
We cannot provide any warranty or guarantee for the accuracy, timeliness or completeness of the information and materials presented on our website. Such information and materials may contain inaccuracies or errors and we exclude any liability involved with these inaccuracies or errors. We shall not be liable for your use of information or materials on this website. Use of information and materials is done so entirely at your own risk and it is your responsibility to ensure that the products, services and information available on our website are suitable for your specific purpose.
All material contained on this website such as text, logos, trade marks, graphics, photographs and user interfaces is owned by or licensed to us. This includes, but is not limited to, the design, layout and appearance of it. This material is protected by copyright, trade mark and intellectual property rights and copy or reproduction (including republication, modification, distribution) of this material is prohibited without prior written consent from Mama Mae’s.
Mama Mae’s are trade marks of Mama Mae’s Limited. Our trade marks must not be used in any way in connection with any product or service without prior written consent from us. All other trade marks reproduced on this website that are not owned by us are the property of their respective owners.
This website from time to time may include links to other websites. These are provided for your reference only it does not signify that we endorse the website(s) or the content of such website(s).
The variation in computer, operating system and browser may create an alternative, in visual layout and usability of our website, to our desired approach. We have given specific attention to minimise any differences and we cannot be held responsible for any such differences that are experienced by you.
Any unauthorised use of our website may be a criminal offense and/or give rise to a claim for damages.
Questions about our Terms & Conditions should be sent to us via team@mamamaes.com.
Ordering Terms & Conditions
Order process
We require full payment at the point of order. You will receive an email confirmation for your order with an order number and receipt of payment. You may need to check your spam email folder as the confirmation may be sent there by your security settings.
Please check the email order confirmation carefully and notify us on eat@mamamaes.com if any items are incorrect.
You can pay for an order using a debit or credit card.
Change an order
Please contact us on eat@mamamaes.com if you would like to make an alteration to an order.
You may not be able to make an alteration within the 24 hours prior to the delivery time selected. However please note that additional charges may apply to any changes accepted within this period.
Delivery
It is your responsibility to ensure that the correct delivery details are provided to us which includes the delivery address and contact phone number.
It is your responsibility to ensure that there is someone available to accept the delivery at the delivery address. Mama Mae’s cannot accept any liability in the late delivery of an order due to incorrect or insufficient delivery details provided. In addition Mama Mae’s does not accept any responsibility for costs incurred due to errors made with products delivered.
Please note that any undelivered products will be held by us for an additional 24 hours and an additional delivery charge will be applicable if you request a new delivery time.
We are not liable for any complaint concerning our delivery which is not raised within 24 hours of delivery.
Product
Our treats are handmade and handcrafted using natural and fresh ingredients. Therefore treats delivered to you may vary from the photographs shown on our website. The photographs on our website are for illustrative purposes only.
We appreciate that taste is a personal matter and subjective. We cannot accept the return of products only because you do not like the taste. However we welcome your feedback.
If upon delivery of your order you find that the products are incorrect, incomplete or damaged then please notify us on eat@mamamaes.com within 24 hours of receiving your order.
If the product is not as per the order confirmation email or damaged then we will refund your purchase. You are required to provide a photograph to support such a refund. You must retain the damaged goods (including the packaging) for our inspection and subject to our review of the error or damage (and these Terms & Conditions), we will refund the total price you have paid for your order.
We are not liable for any complaint concerning our products which is not raised within 24 hours of delivery.
Cancellation
If we receive an order cancellation at least 48 hours before the delivery time then we can guarantee a full refund. Any other order cancellation requests outside of this time period will not be part or fully refunded.
We will make a refund payment to the debit card or credit card used by you for the original order. Ownership of the products will transfer to Mama Mae’s once a refund payment has been made to you.
Price
We reserve the right to make price changes without prior notice. However we can guarantee that no price increase will apply to a confirmed order that has been paid for the price at the point of order.
Our delivery charges are calculated separately from the price of our products. Refer to our delivery tab/faq page for more details.
General
We are confident that you will be satisfied with your purchase of our products. However if you are not completely satisfied with your purchase (either the product or the service) then please contact us on eat@mamamaes.com.
We may publish photographs of your order onto our social media and/or our website.
Please refer to our Ingredients & Allergens which provides dietary information. Therefore we do not accept any liability for any damage or distress caused (either health related or otherwise) by the consumption of our products.
Questions?
Please contact eat@mamamaes.com, if your enquiry has not been answered above.