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Deliciously soulful plant-based cakes with a West African twist!

Frequently Asked Questions

Email:eat@mamamaes.com
Have a question?

FAQs: Explore this page to find a list of answers to popular questions regarding our services

Still need help? If your enquiry still has not been answered please to not hesitate to contact us today.
Please read
Allergy Notice
ALL our baked goods are made in an environment where nuts, peanuts, eggs, milk, soya, sesame and gluten are stored/used. For this reason we cannot guarantee they are free from traces of these allergens.

We do not recommend people with severe allergies/aversions to these ingredients to eat any of our products.

FAQs

Storage

– How long can I keep the cupcakes/cake for?
Our treats are best enjoyed on the day of purchase. All of our cupcakes/cakes are hand made fresh every day and contain no preservatives. We recommend that you consume your cupcakes/cakes within two days of purchase.

– What is the best way to keep the cupcakes/cakes fresh?
 Cupcakes/cakes should be stored in air-tight containers. Our treats can also be refrigerated, however, we advise that you always allow your cupcake/cake to return to room temperature before consuming. 

– How long can I keep the cookies?
Our cookies are preservatives free so they taste best when consumed within 7 days. They can be stored for up to 2 weeks in an air-tight container and refrigerated.

– What is the best way to store your cake pops?
Our cake pops should be should stored in an air-tight container and refrigerated. Our cake pops taste best when consumed within 3 – 4 days.

Dietary & Allergy

– I am allergic to nuts, which baked good is suitable for me?
All of our treats are made in a kitchen that handles nuts. Please do not eat any of our treats if you are allergic to nuts as they may contain trace amounts even if it is not part of the ingredients.

– Are your cakes or cookies vegetarian?
All of our cakes, cupcakes and cookies are vegetarians and halal.

Corporate or personalised gifts

– Do you personalise your treats?
Yes! Click here to visit our bespoke page and discover how we can personalise your order to fit your special occasion and personal specifications.

Express Shop

– How does it work?
Our express shop contains a selection of made to order cakes and treats which if ordered before 11 am (Tuesday – Saturday) can be collected the same day after 6 pm (- cupcakes and cookies can be collected after 3 pm), or the following morning from 9:30 am/10:30 am on Sundays.

– Can my express cake or treat be delivered?
Currently, our express cakes and treats can only be collected in person. However, if you live within VERY close proximity to our primary location 452 Roman Road E3 5LU, we may be able to arrange a courier service to deliver your cake. If your cake MUST be delivered, please contact us directly for more information and do not order via our express shop.

Our cookies can be safely posted via Royal Mail, directly to you or a loved one. Delivery usually takes 1 – 2 days (- however during busy holiday periods Royal Mail can take 1 – 3 days or more).

Shopping

– How much notice do you need for an order?
We require at least 24-48 hours notice for cupcakes and cookies and require 48-72 hours notice for celebration cakes. Please note: Shorter notice periods are available, but this option may incur an additional surcharge.

– What forms of payment do you accept?
We accept Visa, Mastercard, American Express and PayPal.

– Should I have received a notification after placing an online order?
Yes, you should receive an order confirmation email. Please check your spam folder, as they can occasionally find their way into a spam or trash folder.

– There is an error in my order confirmation. What should I do?
If you notice an error in the order confirmation then you must send a note to eat@mamamaes.com or call 07801 26 24 60 immediately.

– I need to change my order. What can I do?
We are more than happy to change your order for you. Your order can not be altered after 2:30 pm, on the day before its delivery/collection. Please send a note immediately to eat@mamamaes.com or call 07801 26 24 60 with your updated order information and we will update it for you if possible.

Delivery

– Do you deliver?
We currently only deliver to particular London postcodes. Delivery prices are based on your location and the fragility of your order in some circumstances. Delivery prices start from £6.99. Please contact us for a more precise delivery price.

– Can you send my friend some cookies?
We can hand deliver our cookies straight to you, or post you or someone you love a box – see Mama’s Tough Cookie Box.

– What is your returns policy?
We are confident you will be pleased with your purchase. However, if upon delivery your treat(s) is not to your liking, then please let us know immediately (eat@mamamaes.com). Please refer to our Terms & Conditions.