Frequently Asked Questions

[:en][vc_row][vc_column][vc_tta_tour style=”outline” shape=”square” color=”black” spacing=”” active_section=”1″ no_fill_content_area=”true”][vc_tta_section title=”About Us” tab_id=”about-mama-maes-cupcakes-information”][vc_column_text css=”.vc_custom_1469817146080{padding-right: 0px !important;padding-left: 0px !important;}”]

About Us

Click Here! To discover more about Mama Mae’s Cupcakes.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Dietary & Design Disclaimer” tab_id=”Dietary-Design-Disclaimer”][vc_column_text]

Dietary & Design Disclaimer

We bake with flour, dairy, sugar and nuts – although not used in all our cakes – they are stored on our premises; therefore we do not recommend people with severe allergies or an aversion to these ingredients to purchase our cakes. More information here.

We reserve the right to make alterations to the design, appearance and technical specifications of our products from time to time and at such time or at any other times, to make alterations to our advertised information concerning such goods, without notice. We reserve the right to substitute some or all of the contents or packaging with an item of equal or greater value without notice.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Delivery” tab_id=”delivery-information”][vc_column_text css=”.vc_custom_1475911390607{padding-right: 0px !important;padding-left: 0px !important;}”]

Delivery

Our delivery service runs seven days a week (Monday – Sunday) between the hours of 9 am and 6 pm.

We deliver to most London postcodes (i.e. N, E, EC, WC etc); please contact us to find out if we can still deliver to your location/address.

Our delivery prices vary and are based on your delivery location. We only charge the cost of the delivery, not a penny more. Weekday deliveries start from £4.99 and weekend deliveries start from £7.99. Please contact us for an accurate delivery price.

Please Note:

All orders must be signed for. It is the client’s responsibility to ensure that the correct delivery information is provided and that a recipient is available for collection. Unfortunately, no refunds will be provided if the recipient is not available to take and acknowledge delivery.

All weekend deliveries are subject to availability. We advise that you contact us a week in advance if you require a definite weekend delivery.

Delivery charges are exempt from all discounts/promotions, except where specified.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Collection” tab_id=”collection-information”][vc_column_text css=”.vc_custom_1482874165794{padding-right: 0px !important;padding-left: 0px !important;}”]

Collection

Alternatively, you can pick up your order from our Cupcake and Cake Collection Point in East London/Hackney (Address: Mama Mae’s Cupcakes @ Hackney Central Space (formerly Pink Crust – 220 Graham Road, London E8 1BP).

Please Note:
Our collection option is only available on specific orders (e.g. specific wedding, bespoke and large quantity orders.

From time to time however, we are present at popular markets in and around East and Central London. During these times, you can request to pick up your order directly from our stall.

A member of our team, when confirming your order will let you know if your order qualifies for this option.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Ordering & Payment” tab_id=”ordering-payment-information”][vc_column_text css=”.vc_custom_1475915217159{padding-right: 0px !important;padding-left: 0px !important;}”]

Ordering & Payment

All our cupcakes and cakes are hand-made from scratch and freshly baked to order. We treat each cupcake and cake with the utmost respect and take serious pride in our work. No cupcake or cake leaves our kitchen unless it is perfect.

As a result, we tend to require at least 48 hours notice for most orders. However, we may be able to accommodate orders at shorter notice depending on the quantity and design(s) you require.

As all of our cakes are made to order, we require full payment for security. If you choose to cancel, you MUST give us no less than 48 hours notice to ensure you receive a full refund. Failure to give sufficient notice will result in a cancellation fee being incurred. This cancellation fee is 15% of the final total of your order, including any delivery charges and card payment fees.

Minimum Orders:

We have a fixed minimum order policy.

– Mini Cupcakes: Available to order by the dozen. Minimum order applies; 1 flavour per 3 dozen. Only available in classic flavours.
– Small Cupcakes: Available to order by the dozen. Minimum order applies; 1 dozen per flavour. Only available in classic flavours.
– Medium Cupcakes: Minimum order applies; 1 dozen per flavour. Available in classic and signature flavours.
– Large Cupcakes: Minimum order applies; 1 giant cupcake per flavour. Available in classic and signature flavours.
– Celebration Cakes: No Minimum Orders
– Standard/Bespoke Cake Pops: 1 Dozen/12.

All orders must be in multiples of six thereafter and flavours can not be mixed on smaller orders. If you wish to have more than the maximum stipulated, please contact us and we will be glad to assist you.

Payment:

We accept cash and card payments. Unfortunately, we do not accept cheques.[/vc_column_text][/vc_tta_section][vc_tta_section title=”FAQs” tab_id=”frequently-asked-questions-information”][vc_row_inner css=”.vc_custom_1482404593274{margin-top: -70px !important;margin-left: 0px !important;padding-left: 0px !important;}”][vc_column_inner css=”.vc_custom_1482404462348{margin-top: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;padding-right: 50px !important;padding-left: -10px !important;}”][vc_toggle title=”How Big Are Your Cupakes?” style=”square_outline” el_id=”1456181759133-bf2a1061-c9dc” css=”.vc_custom_1482401394278{margin-right: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”]Our standard cupcakes come in four sizes:

Petit Four Cupcakes ~ have a radius of 1″
Small Cupcakes ~ have a radius of 2.5
Medium Cupcakes ~ have a radius of 3″
Large Cupcakes ~ have a radius of 8″

Please Note: The overall height of a finished Mama Mae’s Cupcake varies from flavour to flavour, as each flavour has a set and very specific decoration style.[/vc_toggle][vc_toggle title=”How Big Are Your Celebration Cakes?” style=”square_outline” el_id=”1456181759255-fa0754c1-e0e4″]Our larger celebration cakes currently come in three standard sizes:

4″ round
7″ round
7″ x 7″ square cake

Please Note: Although, these are our standard sizes we are still able to create specific sizes and shapes based on your own specifications. If you would like your cake to be a specific size or shape, please contact us to discuss your design ideas.[/vc_toggle][vc_toggle title=”How Long Will My Cupcakes/Cake Last?” style=”square_outline” el_id=”1456181759380-84068dad-410d”]All our cupcakes/cakes are baked from scratch and to order. They contain no preservatives, so they taste better when eaten on the day they are delivered/collected (or within the first 48 hours). If they are stored correctly most of our cupcakes/cakes have a shelf life of approximately 3 – 4 days from the day you receive them.

However, if your cupcakes/cakes have a cream cheese frosting or contain fresh fruits, for safety’s sake, please consume within 2 days. In addition, even though the internal texture of these cupcakes will change (it may become dry very quickly), these little delights must be refrigerated! Therefore, we suggest eating these varieties on the day you receive them.[/vc_toggle][vc_toggle title=”How Should I Store My Cupcakes/Cakes?” style=”square_outline” el_id=”1456181759497-31c33a98-2b00″]Overall, our cupcakes/cakes really do not enjoy being stored in the fridge, as this will cause them to dry out. If you need to keep them longer, we recommend you store your cupcakes/cakes in an air-tight container in a cool location.

If your cupcakes/cakes have a cream cheese frosting or contain fresh fruits, for safety’s sake, please consume within 2 days. In addition, even though the internal texture of these cupcakes/cakes will change (it may become dry very quickly), these little delights must be refrigerated! Therefore, we suggest eating these varieties on the day you receive them.[/vc_toggle][vc_toggle title=”Do Your Cupcakes/Cakes Contain Nuts?” style=”square_outline” el_id=”1456181759619-826b55fe-1969″]Yes.
We do not use nuts in all our cupcakes/cakes – unless where clearly stated, however we cannot guarantee that our cupcakes/cakes and sprinkles do not contain traces of nuts.[/vc_toggle][vc_toggle title=”If I Order My Cupcakes/Cakes Today, When Will They Arrive?” style=”square_outline” el_id=”1456229771538-e0f2b30d-ddd8″]As our cupcakes/cakes are baked fresh to order, we usually require at least 48 hours notice for most orders. However, we may be able to accommodate orders at shorter notice depending on the quantity and design(s) you require.

Simply contact us, as we always strive hard to fulfill our customers requests.[/vc_toggle][vc_toggle title=”Will My Cupcakes/Cakes Look Like The Examples Online?” style=”square_outline” el_id=”1456229769954-fad38838-0b76″]As all our cupcakes are made by hand on the day, the final product will vary every time. Please bear in mind that the images on our website are for display purposes only and are not always fully representative of the end product.

Saying that, we can guarantee you’ll be very happy with the way your order looks. If you have seen a specific design in our gallery page, which you really like and would like your cupcakes/cakes to look similar or exactly the same – please just let us know when submitting your order.[/vc_toggle][vc_toggle title=”Do All Your Cupcakes/Cakes Contain Wheat/Diary/Sugar/Nuts?” style=”square_outline” el_id=”1456229768081-15441b9d-02eb”]Yes.
We are currently working on a range of cupcakes/cakes specifically for vegans and people who must adopt a gluten free or alternative diet. As we do bake with flour, dairy, sugar and nuts are stored on our premises; we do not recommend people with severe allergies or an aversion to these ingredients to purchase our cupcakes/cakes.[/vc_toggle][vc_toggle title=”How Much Notice Do You Require?” style=”square_outline” el_id=”1456230407480-f282d23d-cc84″]We require a minimum 48 hours notice to ensure we can fulfill your order. Moreover, for more complexed designs and larger orders we require at least 72 hours.[/vc_toggle][vc_toggle title=”Do You Deliver At Weekends Or On Public Holidays?” style=”square_outline” el_id=”1456229765052-978afd43-2e7a”]Yes.
We delivery on weekends and public holidays – except for Christmas and New Year public holidays. (For more information on our delivery process – please Click Here!)[/vc_toggle][vc_toggle title=”For Large Events, Do You Arrange The Set-Up Of The Venue?” style=”square_outline” el_id=”1456229763440-c90d8f81-f1eb”]For a small fee our team can decorate a table for you, or you can simply hire one of our tiered cupcake/cake stands and display your cupcakes/cakes as desired.[/vc_toggle][vc_toggle title=”Do You Send Cupcakes/Cakes Through The Post?” style=”square_outline” el_id=”1456229766553-fae5614a-eb9b”]No.
All our cupcakes/cakes are hand delivered to guarantee they arrive straight to your door (/location) the same way they left our kitchens. (For more information on our delivery process – please Click Here!)[/vc_toggle][vc_column_text css=”.vc_custom_1456240687164{padding-top: 20px !important;}”]More Questions?
If your question/enquiry was not answered above, please do not hesitate to contact us; we will do our best to answer your enquiry as soon as possible.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Terms & Conditions” tab_id=”terms-and-conditions-information”][vc_column_text css=”.vc_custom_1476000760548{padding-right: 0px !important;padding-left: 0px !important;}”]

Terms & Conditions

These terms and conditions are the terms and conditions upon which Mama Mae’s Cupcakes (“we/us”) makes this website (“Mama Mae’s Cupcakes Website”) available to you and on which we supply and deliver cupcakes and other associated products (“the Services”). You can access our Services via the Mama Mae’s Cupcakes Website, email or by telephone.

“The Contract” means any contract between us and you for the sale and purchase of the Goods, incorporating these Terms and Conditions; ‘the Goods’ means any goods agreed in the Contract to be supplied to you by us.

This legal notice applies to the entire contents of this website and to any correspondence between us and you. Please read these terms and conditions carefully before using this website. Using this website indicates that you accept these terms regardless of whether or not you choose to purchase from us.

These Terms and Conditions, DO NOT in any way affect your statutory right as a consumer

1. The Seller

Welcome to Mama Mae’s Cupcakes Website.
This site is owned and operated by The Mama Mae’s Cupcakes. If you want to ask us anything about these Terms and Conditions or have any comments on or complaints about our website, please email us at: eat@mamamaescupcakes.com.

2. Ordering and Payment

2.1) A minimum of 1 working days is required for all orders.
2.2) All orders will be acknowledged but are subject to availability of products and acceptance of your order. We will not consider ourselves bound by a contract with you until, we have issued an email acknowledging your order and payment has been taken or received by us, whichever is later.
2.3) Payment may be made by credit card, debit card or bank transfer. No payment shall be deemed to have been received until we have received cleared funds. Payments by credit card or debit card will normally be debited within 24 hours.
2.4) In the event that payment is not received by us by the due date, we shall be entitled to suspend all other deliveries until payment is received and/or repudiate the Contract. In such event, we shall be entitled to sell any Goods in its possession and you shall indemnify us for any loss thereby.
2.5) You will be liable for all costs incurred by us in the recovery of debts not paid by the due date.

3. Our Products

3.1) Products made in the kitchens of Mama Mae’s Cupcakes are made by hand and accordingly there will be minor variations in appearance. All illustrations and descriptions displayed on Mama Mae’s Cupcakes Website or distributed by email, brochure or in any other way are for guidance purposes only and will not form part of the Contract.
3.2) We reserve the right to make alterations to the design, appearance and technical specifications of our products from time to time and at such time or at any other times, to make alterations to our advertised information concerning such Goods, without notice. We reserve the right to substitute some or all of the contents or packaging with an item of equal or greater value without notice.
3.3) Product ingredients include eggs, flour, milk and butter and may contain traces of nuts. Contact us, if you wish to enquire about product ingredients before ordering.

4. Prices

4.1) Prices stated include VAT as applicable.
4.2) Delivery charges are indicative. We reserve the right to charge the actual cost of delivery without notice.

5. Delivery

5.1) Our delivery radius is central London. We can deliver to nearly all Zone 1 and central Zone 2 locations. If you fall outside of these zones, simply contact us to find out if we can still deliver to your location/address. Alternatively, you can pick up your order from our Cupcake Collection Point in East London (Mama Mae’s Cupcakes @ Pink Crust ~ 220 Graham Road, London E8 1BP). We do not deliver to the Republic of Ireland except Dublin or to any other country outside the United Kingdom.
5.2) We will endeavour to deliver on the date that you specified in your order from Monday to Saturday between 9 am – 6 pm, Sunday 9 pm – 3 pm.
5.3) Only one delivery date will apply per order. If multiple delivery dates are chosen in one order, we reserve the right to charge an additional amount for delivery on different dates. We will contact you before charging any additional amount.
5.4) If products are damaged in transit, the maximum amount payable in respect of these products will be limited to the price of the products damaged. See further clause 5.5 below.
5.5) Subject to the other provisions of these Terms and Conditions we will not be liable for any loss (including loss of profit), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by our negligence), nor will any delay entitle you to terminate or rescind the Contract unless such delay exceeds 30 days.
5.6) Delivery notes must be checked and signed by you or on your behalf at the time of delivery.
5.7) It shall be your duty to examine the Goods upon delivery to ensure that the delivery is complete and that the Goods have not been damaged in transit.
5.8) If for any reason you will not accept delivery of any of the Goods when they are ready for delivery, or we are unable to deliver the Goods on time because you have not provided appropriate documents, instructions, licences or authorisations:

5.8.1) risk in the Goods will pass to you (including loss/damage caused by any negligence by us);
5.8.2) the Goods will be deemed to have been delivered; and
5.8.3) we may store the Goods until delivery whereupon you will be liable for all related costs and expenses (including without limitation storage and insurance).
5.9) If you properly reject any of the Goods which are not in accordance with the Contract you shall nonetheless pay the full price for such Goods unless:
5.9.1) you give written notice of rejection to us within three working days of delivery;
5.9.2) and you return such Goods to us at your own cost with our prior consent within five working days of delivery.
5.10) We shall not be liable whatsoever if you fail to give such notice of damage or non-delivery and any such damage to the goods shall be deemed to have occurred after transit or delivery, unless the contrary is proven by you.
5.11) You are required to enter full and accurate details, including the name, address and postcode, of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.
5.12) Deliveries to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution. Deliveries cannot be made to PO Box addresses. All deliveries made to hospitals must include the ward name or number in the relevant address field.

6. Force Majeure

Neither we, nor any courier that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

7. Cancellation

Only order amendments or cancellations which are given at least 48 hours before the intended delivery date may be accepted.

8. Customer Services

Because of their perishable nature, all our cupcakes are non-returnable.
If you are not completely satisfied with your order, please contact us with your reason(s) along with any supporting evidence. In addition, for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery.

9. Disclaimer

9.1) Whilst we agree to use our reasonable endeavours to ensure that Mama Mae’s Cupcakes Website and/or the Services are fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of Mama Mae’s Cupcakes Website or Services and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of Mama Mae’s Cupcakes Website and/or the Services impossible or impractical.
9.2) While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy or completeness of the material on this Website. We may make changes to the material on this Website or to any services or prices described in it, at any time without notice.
9.3) The content, information and material on this Website is provided “as is” without any conditions, warranties or other terms of any kind.

10. Intellectual Property and Content

10.1) The copyright and other intellectual property rights in all content and material on this Website (including without limitation the name “Mama Mae’s Cupcakes”, photographs, logos, trade marks and graphical images) are owned by Mama Mae’s Cupcakes, unless otherwise stated or indicated. All rights which are not expressly granted in these Terms and Conditions are reserved.
10.2) You may print and download extracts from this Website solely for your own personal use on the following basis:-
10.2.1) no documents or related graphics on this Website are modified, or used separately from the accompanying textin any way
10.2.2) our copyright and trade mark notices and this permission notice appear in all copies.
10.3) Except as stated in Clause 10.2 above, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
10.4) Use of any extracts from this Website except in accordance with the above permissions is prohibited. Without prejudice to the general statements made above, you are not in any event permitted to:-

10.4.1) publish, distribute or otherwise reproduce in any format any of the content or copies of the content of this Website
10.4.2) use any content from this Website in connection with any business or commercial enterprise including, without limitation, any media business/enterprise.
10.4.3) modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on any software or any documentation accompanying such software or other content available on or through this Website. If you breach any of these Terms and Conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

11. Visitor Material and Conduct

11.1) Other than personally identifiable information which is covered under the Privacy Policy, any material you transmit or post to this Website or supply to us in relation to the Website will be considered non-confidential and non-proprietary. We will have no obligations in relation to such material. We will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied in any such material for any and all commercial or non-commercial purposes, and you confirm that you have all necessary rights and licences to enable us to do so.
11.2) You are prohibited from posting or transmitting to or from this Website any material or doing anything in connection with your use of this Website:
11.2.1) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;
11.2.2) that is in any way threatening, defamatory, offensive or obscene, indecent, seditious, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, copyright, privacy or any other rights or which may cause annoyance or inconvenience;
11.2.3) for which you have not obtained all necessary licences and/or approvals;
11.2.4) which is technically harmful (including without limitation, computer viruses, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
11.2.5) which involves misusing the Website (including without limitation by hacking) or which attempts to affect the performance or functionality of any computer facilities of or accessed through the Website;
11.2.6) which involves sending any unsolicited advertising or other promotional material, commonly referred to as “Spam”.
11.3) We will co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these Terms and Conditions.
11.4) You shall fully indemnify Mama Mae’s Cupcakes Limited and its suppliers, officers, directors, employees, shareholders and agents for any loss or damage suffered as a result of breach of your obligations in this Clause 15.

12. Links To This Website

12.1) If you would like to create a link to this Website, please contact us first at: eat@mamamaescupcakes.com to request permission. We expressly reserve the right to revoke any right which we grant to link to the Website at any time for breach of any of these Terms and Conditions, and to take any action that we deem appropriate. Any links to this website may only be on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:-
12.1.1) you do not remove, distort or otherwise alter the size or appearance of our branding;
12.1.2) you do not create a frame or any other browser or border environment around this Website;
12.1.3) you do not in any way imply that we are endorsing any products/services other than our own;
12.1.4) you do not misrepresent your relationship with us, nor present any false information
12.1.5) you do not otherwise use any trade marks and trading names displayed on this Website, including Mama Mae’s Cupcakes, without our express prior written permission;
12.1.6) you do not link from a website that is not owned by you;
12.1.7) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

13. General

13.1) We have taken every care in the preparation of the content of this website, in particular prices and product description. However, owing to variations in computer monitors, and the reproduction process, packaging may vary from that shown, as may the colours of our products.
13.2) Any typographical, clerical or other error or omission in the Website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.
13.3) We will make every effort to deliver your order as requested. However we will not be held liable if we fail due to circumstances beyond our control. Any order that you place will only be processed if full payment details are given and accepted. If for any reason we are unable to supply Goods as advertised we will notify you, except that we reserve the right to substitute goods or packaging of equal or greater value in the event of such supply difficulties.
13.4) We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained on this website.
13.5) We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to Mama Mae’s Cupcakes Website and/or the Services from time to time. We will post any changes on Mama Mae’s Cupcakes Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Mama Mae’s Cupcakes Website or the Services. Changes will be effective immediately after the posting of such change.
13.6) We reserve the right to suspend, restrict or terminate access to Mama Mae’s Cupcakes Website and/or the Services for any reason at any time.
13.7) These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in The Mama Mae’s Cupcakes Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13.8) We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
13.9) A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right/remedy which exists apart from that Act.
13.10) Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
13.11) Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English Courts.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Privacy/Cookie Policy” tab_id=”privacy-policy-information”][vc_column_text css=”.vc_custom_1526989622240{padding-right: 0px !important;padding-left: 0px !important;}”]Please click here, to view our full privacy and cookie statement.[/vc_column_text][/vc_tta_section][vc_tta_section title=”We Are Green” tab_id=”we-are-green-information”][vc_column_text css=”.vc_custom_1469818152934{padding-right: 0px !important;padding-left: 0px !important;}”]

We Are Green!

Mama Mae’s Cupcakes cares about the environment and the impact we make. For that reason, we’ve made many sustainable choices for our business.

We source local and organic ingredients for all our cupcakes and cakes.

Our signature boxes are both compostable and recyclable. The utensils, cups, napkins and bags we use are also compostable therefore diverting a majority of waste from landfills.

A large majority of our deliveries are made by foot and hand delivered directly, therefore we have a very low carbon footprint. When we do use private couriers we ensure that their delivery vehicles are comprised exclusively of Ultra Low Emission Vehicles (ULEV).[/vc_column_text][/vc_tta_section][/vc_tta_tour][vc_empty_space height=”10px”][/vc_column][/vc_row][:de][vc_row][vc_column][vc_tta_tour style=”outline” shape=”square” color=”black” spacing=”” active_section=”1″ no_fill_content_area=”true”][vc_tta_section title=”About Us” tab_id=”about-mama-maes-cupcakes-information”][vc_column_text css=”.vc_custom_1469817146080{padding-right: 0px !important;padding-left: 0px !important;}”]

About Us

Dietary & Design Disclaimer

Delivery

Our delivery service runs seven days a week (Monday – Sunday) between the hours of 9 am and 6 pm.

We deliver to most London postcodes (i.e. N, E, EC, WC etc); please contact us to find out if we can still deliver to your location/address.

Please Note:

All weekend deliveries are subject to availability. We advise that you contact us a week in advance if you require a definite weekend delivery.

Collection

Please Note:
Our collection option is only available on specific orders (e.g. specific wedding, bespoke and large quantity orders.

From time to time however, we are present at popular markets in and around East and Central London. During these times, you can request to pick up your order directly from our stall.

Ordering & Payment

As a result, we tend to require at least 48 hours notice for most orders. However, we may be able to accommodate orders at shorter notice depending on the quantity and design(s) you require.

Minimum Orders:

We have a fixed minimum order policy.

Payment:

Petit Four Cupcakes ~ have a radius of 1″
Small Cupcakes ~ have a radius of 2.5
Medium Cupcakes ~ have a radius of 3″
Large Cupcakes ~ have a radius of 8″

4″ round
7″ round
7″ x 7″ square cake

Saying that, we can guarantee you’ll be very happy with the way your order looks. If you have seen a specific design in our gallery page, which you really like and would like your cupcakes/cakes to look similar or exactly the same – please just let us know when submitting your order.[/vc_toggle][vc_toggle title=”Do All Your Cupcakes/Cakes Contain Wheat/Diary/Sugar/Nuts?” style=”square_outline” el_id=”1456229768081-15441b9d-02eb”]Yes.
We are currently working on a range of cupcakes/cakes specifically for vegans and people who must adopt a gluten free or alternative diet. As we do bake with flour, dairy, sugar and nuts are stored on our premises; we do not recommend people with severe allergies or an aversion to these ingredients to purchase our cupcakes/cakes.[/vc_toggle][vc_toggle title=”How Much Notice Do You Require?” style=”square_outline” el_id=”1456230407480-f282d23d-cc84″]We require a minimum 48 hours notice to ensure we can fulfill your order. Moreover, for more complexed designs and larger orders we require at least 72 hours.[/vc_toggle][vc_toggle title=”Do You Deliver At Weekends Or On Public Holidays?” style=”square_outline” el_id=”1456229765052-978afd43-2e7a”]Yes.
We delivery on weekends and public holidays – except for Christmas and New Year public holidays. (For more information on our delivery process – please Click Here!)[/vc_toggle][vc_toggle title=”For Large Events, Do You Arrange The Set-Up Of The Venue?” style=”square_outline” el_id=”1456229763440-c90d8f81-f1eb”]For a small fee our team can decorate a table for you, or you can simply hire one of our tiered cupcake/cake stands and display your cupcakes/cakes as desired.[/vc_toggle][vc_toggle title=”Do You Send Cupcakes/Cakes Through The Post?” style=”square_outline” el_id=”1456229766553-fae5614a-eb9b”]No.
All our cupcakes/cakes are hand delivered to guarantee they arrive straight to your door (/location) the same way they left our kitchens. (For more information on our delivery process – please Click Here!)[/vc_toggle][vc_column_text css=”.vc_custom_1456240687164{padding-top: 20px !important;}”]More Questions?
If your question/enquiry was not answered above, please do not hesitate to contact us; we will do our best to answer your enquiry as soon as possible.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Privacy Policy” tab_id=”privacy-policy-information”][vc_column_text css=”.vc_custom_1475911584721{padding-right: 0px !important;padding-left: 0px !important;}”]

Privacy Policy

This legal notice applies to your use of our website and to any correspondence between Mama Mae’s Cupcakes and YOU. Please read these terms carefully before using this website or submitting your personal data to Mama Mae’s Cupcakes.

Using this website or otherwise submitting your personal data to Mama Mae’s Cupcakes indicates that you accept the terms of this Privacy Policy.

This is to confirm that Mama Mae’s Cupcakes takes the security and privacy of our customers and users of this Website very seriously. Please read the following Privacy Policy to understand how we use and protect the information that you provide to us.

Information We Collect From You

We will never collect and store sensitive information about you without your specific consent. The type of information we will collect about you includes: Your Name, Address, Phone Number(s), E-mail Address, Credit or Debit Card Details.

Please Note: Your credit or debit card details are only collected by our Payment Service Provider, for the purpose of processing payments for goods supplied by us. We do not see or hold credit or debit card details submitted through the Website.

Use Of Personal Data

Your information will enable us to provide you the services that you request and to process your order (including verifying payments). We may also use your personal information for market research and customer satisfaction purposes, and so that we can administer, support, improve and develop the services that we offer.

We may contact you from time to time to let you know of our various products and services which we believe may be of interest to you.

We will not email you in the future unless you have given us your consent (except for the purpose of confirming and fulfilling your orders, or as we have mentioned in this notice).

When you supply us with third party personal information (e.g. so we can complete a delivery to that third party), we will not use this third party personal information for any purposes other than to carry out the delivery.

We may contact such third parties in the future to check if they were satisfied with our services and ask if they are interested in receiving further information from us about our products and services.

Checking Your Details

You are entitled to see the information that we hold about you. You may ask us to make any necessary changes to ensure that your information is accurate and kept up-to-date. If you wish to verify the details you have submitted to us, you may do so by contacting us.
We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Security

We will take all reasonable measures as required under the UK Data Protection Act 1998 to ensure that personal information you submit to us is kept secure and protected from unauthorised use or disclosure.

If we share personal data with third parties (we do so in accordance with this Privacy Policy). In addition, we will take all reasonable measures to ensure that such third parties also take appropriate security measures in relation to your personal data.

Changes To Our Privacy Policy

We hold the right to change our privacy policy at any time without notice. Any changes to our privacy policy in the future will be posted on: www.mamamaescupcakes.com/privacy. Members of the Mama Mae’s Cupcakes Mailing List, will be notified of all changes via email.

Unsubscribe

If you wish to stop receiving any marketing communications from us to you, please let us know at any time by emailing: unsubscribe@mamamaescupcakes.com and we will comply with your request by removing your details from our mailing list. Please remember that if you unsubscribe, we will not be able to send you special email offers and sale details before anyone else.

Contact Information

We are always pleased to hear from you. Please send all comments, queries and requests regarding our services to: eat@mamamaescupcakes.com.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Cookie Policy” tab_id=”cookie-policy-information”][vc_column_text css=”.vc_custom_1475986858650{padding-right: 0px !important;padding-left: 0px !important;}”]

Cookies Policy

1. How we use cookies?

Whenever you use our websites information may be collected through the use of cookies and similar technologies.

By consenting to use our website, you agree to our use of cookies as described in this Cookie Policy.

2. WHAT ARE ‘COOKIES’?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience (see below for more examples). They can also help to ensure that adverts you see online are more relevant to you and your interests.

They are referred to as session or persistent cookies, depending on how long they are used:

Session cookies only last for your online session and disappear from your computer or device when you close your browser.
Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

3. WHICH COOKIES DO WE USE AND WHY?

When you use our website, the following 5 categories of cookies may be set on your device:

1. ‘Strictly Necessary’ Cookies

These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Some examples of these essential cookies include:

Remembering previous actions (such as text you’ve entered in a registration form) when navigating back to a page in the same session.
Identifying you as being signed in to Channel4.com and our other websites and keeping you logged in throughout your visit so that you don’t need to sign in each and every time you visit.
Remembering security settings, such as parental PIN control, which restrict access to certain content.

2. Functional cookies

These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help with serving advertising.

We use these types of cookies to improve your experience and Services. Some examples of how we do this include:

Remembering if we’ve already asked you if you want to fill in a survey or if you’ve completed a survey, so you’re not asked to do it again.
Remembering if you’ve been to the site before so that messages intended for first-time users are not displayed to you.
Remembering when you’ve voted in a poll or rated a product or article so that you don’t do this more than once during your visit.
Supporting social media components, like Facebook or Twitter (where a website uses a plugin from these third party platforms, for example).

4. Analytics Cookies

In order to keep our services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of the Digital Products and Services are most popular, identify which programmes have been watched online, identify when errors occur, and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as “web beacons” or “tracking pixels” that may be included in the Digital Products and Services. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our Digital Products and Services before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience. For example, we might see that many people who viewed Programme A also viewed Programme B and we can then recommend Programme B to everyone else who viewed Programme A.

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address. However, if you have registered and signed in to our Digital Products and Services, we may combine information from your registration with the data we get from the web analytics service and its cookies (or similar technologies) to analyse how you and other people use our Digital Products and Services in detail and, where you have opted in to receive such communications, to send you email and other communications that might be of interest to you. The combined information may include information that is collected by the web analytics services while you are not signed in, and information that was collected using cookies and similar technologies before you registered or signed in. Where the combined information can be used to identify you, we use it only in accordance with our Terms and Conditions and Privacy Policy.

5. Other Third Party Cookies

Please note that on some pages of our websites you may notice that cookies have been set that are not related to Channel 4 or our authorised service providers. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Channel 4 does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

6. Commenting on Mama Mae’s Cupcakes

Our website allow you to leave comments about our services. One of the tools we use to enable comments on our websites is provided by a third party. In providing this service, they may set cookies on your web browser to track your use of their commenting tool. To do this, they use third-party analytics tools to help measure traffic and usage trends for their commenting tool on an anonymised and aggregate basis. If you do not want your anonymised activity within this commenting tool being recorded by these analytics providers, you can opt out of their cookies by clicking on the following links. Please note that this will take you to the relevant third party’s website and generate a ‘no thanks’ cookie, which will stop any further cookies being set by those third parties.

In order to deliver a personalised, responsive service, we remember and store information about how you use it. The information collected is completely anonymous and will never include any personal details. It is only used by Mama Mae’s Cupcakes.

7. How To Control Your Cookies

Please remember that we do not use cookies to collect personally identifiable information about you although, as explained above, we may combine information from your registration with the data we get from the web analytics services we use and their cookies (or similar technologies) to analyse how you and other people use our Digital Products and Services in detail. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and to set preferences.

However, there are various ways that you can control and manage your cookies which are discussed in a bit more detail below. Please remember that any settings you change will not just affect our cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

Most modern browsers will allow you to:

See what cookies you’ve got and delete them on an individual basis.
Block third party cookies.
Block cookies from particular sites.
Block all cookies from being set.
Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our website for these reasons.

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off separately. This is discussed in more detail below.

The links below take you to the ‘Help’ sections for each of the major browsers so that you can find out more about how to manage your cookies.

Internet Explorer – http://support.microsoft.com/kb/196955
Firefox – http://support.mozilla.org/en-US/kb/Cookies
Google Chrome – http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Opera – http://www.opera.com/browser/tutorials/security/privacy/
Safari – http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
Safari iOS – http://support.apple.com/kb/HT1677
Android – http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
Blackberry – ttp://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
Windows Phone – http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx

Managing Analytics Cookies

It is possible to opt out of having your anonymised browsing activity within websites recorded by analytics cookies. We use the following analytics provider and you can opt out of their cookies by clicking on the following link. Please note that this will take you to their website and generate a ‘no thanks’ cookie, which will stop any further cookies being set.

Don’t forget that by not allowing analytics cookies, this stops us from being able to learn what people like or don’t like about our services so that we can make them better.

Google Analytics – http://tools.google.com/dlpage/gaoptout

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Terms & Conditions” tab_id=”terms-and-conditions-information”][vc_column_text css=”.vc_custom_1476000760548{padding-right: 0px !important;padding-left: 0px !important;}”]

Terms & Conditions

These Terms and Conditions, DO NOT in any way affect your statutory right as a consumer

1. The Seller

2. Ordering and Payment

3. Our Products

4. Prices

4.1) Prices stated include VAT as applicable.
4.2) Delivery charges are indicative. We reserve the right to charge the actual cost of delivery without notice.

5. Delivery

6. Force Majeure

7. Cancellation

Only order amendments or cancellations which are given at least 48 hours before the intended delivery date may be accepted.

8. Customer Services

9. Disclaimer

10. Intellectual Property and Content

11. Visitor Material and Conduct

12. Links To This Website

13. General

13.1) We have taken every care in the preparation of the content of this website, in particular prices and product description. However, owing to variations in computer monitors, and the reproduction process, packaging may vary from that shown, as may the colours of our products.
13.2) Any typographical, clerical or other error or omission in the Website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.
13.3) We will make every effort to deliver your order as requested. However we will not be held liable if we fail due to circumstances beyond our control. Any order that you place will only be processed if full payment details are given and accepted. If for any reason we are unable to supply Goods as advertised we will notify you, except that we reserve the right to substitute goods or packaging of equal or greater value in the event of such supply difficulties.
13.4) We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained on this website.
13.5) We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to Mama Mae’s Cupcakes Website and/or the Services from time to time. We will post any changes on Mama Mae’s Cupcakes Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Mama Mae’s Cupcakes Website or the Services. Changes will be effective immediately after the posting of such change.
13.6) We reserve the right to suspend, restrict or terminate access to Mama Mae’s Cupcakes Website and/or the Services for any reason at any time.
13.7) These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in The Mama Mae’s Cupcakes Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13.8) We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
13.9) A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right/remedy which exists apart from that Act.
13.10) Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
13.11) Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English Courts.[/vc_column_text][/vc_tta_section][vc_tta_section title=”We Are Green” tab_id=”we-are-green-information”][vc_column_text css=”.vc_custom_1469818152934{padding-right: 0px !important;padding-left: 0px !important;}”]

We Are Green!

Mama Mae’s Cupcakes cares about the environment and the impact we make. For that reason, we’ve made many sustainable choices for our business.

We source local and organic ingredients for all our cupcakes and cakes.

Our signature boxes are both compostable and recyclable. The utensils, cups, napkins and bags we use are also compostable therefore diverting a majority of waste from landfills.