Below are a few Frequently Asked Questions.
Please do not hestitate to Contact Us! asap, if your enquiry has not been answered below and we will do our best to answer your enquiry as soon as possible.)
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Q1.
[blockquote style=”quotation-marks”]How Big Are Your Cupcakes?[/blockquote]
Our cupcakes come in four sizes.
Our Petit Four Cupcakes have a radius of 1″, Small Cupcakes have a radius of 2.5″, Medium Cupcakes have a radius of 3″ and our Large Cupcakes have a radius of 8″.
Please Note: The overall height of a finished Mama Mae’s Cupcake varies from flavour to flavour, as each flavour has a set and very specific decoration style.
Q1. How Big Are Your Cupcakes?
Our cupcakes come in four sizes.
Our Petit Four Cupcakes have a radius of 1″, Small Cupcakes have a radius of 2.5″, Medium Cupcakes have a radius of 3″ and our Large Cupcakes have a radius of 8″.
Please Note: The overall height of a finished Mama Mae’s Cupcake varies from flavour to flavour, as each flavour has a set and very specific decoration style.
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Q2. How long will my cupcakes last and how should I store them?
All our cupcakes are baked from scratch and to order. They contain no preservatives, so they taste better when eaten on the day they are delivered/collected (or within the first 48 hours).
However if they are stored correctly all our cupcakes have a shelf life of approximately 3 – 4 days from the day you receive them.
Overall, cupcakes really don’t enjoy being stored in the fridge, as this will cause them to dry out. If you need to keep them longer, we recommend you store your cupcakes in an in an air-tight container in a cool location.
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Q3. What is the lead time on delivery of your cupcakes?
As our cupcakes are baked freshly to order, we usually require at least 48 hours notice for most orders. However, we may be able to accommodate orders at shorter notice depending on the quantity and design(s) you require.
Simply contact us, as we always strive hard to fulfill our customers requests.
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Q4. Do your cupcakes contain nuts?
Yes. We do not use nuts in all our cupcakes – unless where clearly stated, however we cannot guarantee that our cupcakes and sprinkles do not contain traces of nuts.
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Q5. For large events do you arrange the set up at the venue?
Yes. For a small fee our team can decorate a table for you, or you can simply hire one of our tiered cupcake stands and display your cupcakes as required.
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Q6. Will my cupcakes look like the examples online?
As all our cupcakes are made by hand on the day, the final product will vary every time. Please bear in mind that the images on our website are for display purposes only and are not fully representative of the end product. Saying that, we can guarantee you’ll be very happy with the way your order looks and if you have seen a design online you want you cupcakes to look like exactly – just let us know.
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Q7. Do all your cupcakes contain wheat/dairy/sugar/nuts?
Yes. We are currently working on a range of cupcakes specifically for vegans and people who must adopt a gluten free or alternative diet. As we do bake with flour, dairy, sugar and nuts are stored on our premises; we do not recommend people with severe allergies or an aversion to these ingredients to purchase our cupcakes.
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Q8. Do you send cupcakes through the post?
No. All our cupcakes are hand delivered to guarantee they arrive straight to your door (/location) the same way they left our kitchens. (For more information on our delivery process – please Click Here!)
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Q9. Do you deliver at weekends or on public holidays?”
Yes. We delivery on weekends and public holidays – except for Christmas and New Year public holidays. (For more information on our delivery process – please Click Here!)
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